Is there a free trial available?

No. However, we do give demo’s and provide refunds in accordance with the terms of our Membership Agreement.

How many additional houses/locations can I add to my Residential Membership?

Residential Memberships are limited to two Service Addresses. Service Addresses are physical locations that a Service Technician would go in order to complete requested work.

What kind of projects does Snap Maintenance work on?

We have many different professionally skilled employees and take on a wide range of projects from basic garage organization to skilled trades requiring licensing and certifications. Our projects for Residential Members generally involve work that takes less than a single day to complete, but can be much larger depending on the Member’s request.

How long are membership terms?

Membership terms can either be paid monthly or annually, however, there are some stipulations to memberships paid on a monthly basis.

When will a technician arrive to work on my request?

Our business model is to be there within three business days; however, it may take longer dependent on the nature of the work request.

I have a short-term rental property, can I add it to my Residential Membership?

Yes, you can add a second location to an existing Residential Membership regardless of the type of property or the use of the property. A Residential Membership can have a maximum of two Service Addresses associated with the membership.

I have several rental properties, what membership level should I select?

We recommend the Business Membership because it gives you multiple dedicated QR Codes per Service Address and it allows you to add as many Service Addresses to your account as you would like, whereas the Residential Membership is limited to two locations.

I am self-employed, can you bill my Residential Membership to my business?

Yes, we can invoice the Residential Membership and Service Fees to your business. Additional documentation may be required to set up your Membership.

Do I need to provide the parts or materials for my work request?

No, Snap Maintenance can source the materials for you and it will show up as a line item on your invoice; however, if you have purchased parts, materials, or a kit of some kind, we can utilize the materials you provide.

Can I request a faster response than the typical three business days?

Yes, you will have the ability to mark the priority of your work request before submitting it and Snap Maintenance will send a responding technician as soon as possible. In an urgent situation, that does not involve first responders, we can provide immediate service to infrastructure and certain customer-facing utilities.